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In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness..
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A 5-step blueprint for business brilliance
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Explore straightforward drawing skills to help you communicate product ideas exponentially faster than you could with text
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Be heard. Change minds. Get people to act. (Inspire them to clap.)
Whether presenting in a meeting, delivering a keynote on stage, or simply talking with your colleagues about your latest project, you play a critical role in how information is shared. You determine whether people engage, und..
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The new eighth edition of the pioneering guide to generating attention for your idea or business, jam-packed with new and updated techniques
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A practical guide for successfully navigating the single greatest growth and profit improvement opportunity for B2B enterprises: price increases
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Learn how to go online with a winning sales and marketing strategy in this insightful resource
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Supercharge your marketing strategy with data analytics
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Digital transformation has created a wide..
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Startup, Scaleup, Screwup is an expert guide for emerging and established businesses to accelerate growth, facilitate scalability, and keep pace with the rapidly changing economic landscape. The contemporary marketplace is more dynamic than ever before—increased global competition, the impact of dig..
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Engage on a deeper level by disrupting the typical business development script
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In Invisible Influence, the New York Times bestselling author of Contagious explores the subtle influences that affect the decisions we make--from what we buy, to the careers we choose, to what we eat.
"Jonah Berger has..
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The full text downloaded to your computer
With eBooks you can:
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eBooks are downloaded to your computer and accessible either offline through the Bookshelf (availabl..
HK$212.4 HK$236.0